You should have received a confirmation email that your order has been received immediately after you placed the order. If you have not received a confirmation email please check that your payment was authorised. If the payment was not authorised then we will not have received your order. If payment was successfully made check that the order confirmation or any shipment email is not in your spam. The emails are sent from firstname.lastname@example.org *.
Please also note the delivery terms on our Delivery Information Page.
If you still have a query, please Submit a Request, including as much information about your order as possible, and we will look into it as soon as possible
*Please do not reply to this email address. Use Submit a Request, and we can deal with your query more efficiently.